After working with thousands of small businesses, I’ve learned that scaling can sometimes introduce challenges that can be difficult to overcome.
SMBs have remarkable resilience and adaptability. Families often work together to create strong support networks. These businesses thrive on personal relationships, local knowledge, and the ability to serve customers in ways that large companies can’t match. They’ve taught me something powerful: There’s a different playbook for success, and it doesn’t always involve getting bigger—but when you do grow, it requires a fundamentally different approach.